These Terms and Conditions set out the basis on which Rubbish Removal Kensington provides rubbish removal and related waste collection services to residential and commercial customers. By making a booking, confirming a quote, or allowing our team access to your premises, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following definitions apply:
1.1 Company, we, us or our means the operator trading as Rubbish Removal Kensington providing rubbish removal and associated services.
1.2 Customer, you or your means the individual, business or organisation ordering or receiving the services.
1.3 Services means rubbish removal, waste collection, loading, transportation, and disposal or recycling activities carried out by the Company.
1.4 Premises means the address or location where the Services are to be performed.
1.5 Waste means items, materials or goods to be removed by the Company as part of the Services.
2.1 The Company provides rubbish removal and waste collection services, including collection of household waste, commercial waste, garden waste, bulky items and general non-hazardous waste, subject to these Terms and Conditions.
2.2 The exact scope of the Services, including the type and estimated volume of waste, access arrangements, and any additional labour required, will be agreed at the time of booking or at the point of collection.
2.3 The Company reserves the right to decline to remove any items that it reasonably believes cannot be safely removed, are not in line with waste regulations, or are outside the agreed scope of work.
3.1 Bookings may be made by telephone, email or through any other method offered by the Company. All bookings are subject to availability and acceptance by the Company.
3.2 At the time of booking, the Customer will be asked to provide accurate details, including the Premises address, contact information, access instructions, a description of the waste, and preferred collection date and time.
3.3 Any quote provided prior to collection is based on the information supplied by the Customer. If, on arrival, the volume, type or location of waste differs materially from the information provided, the Company may revise the quote or refuse to carry out the Services.
3.4 Bookings are not confirmed until the Company has acknowledged and accepted the request. The Company may require a deposit or pre-authorised payment to secure the booking.
3.5 The Customer is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed time, unless alternative arrangements have been agreed in advance.
4.1 The Customer must provide safe and reasonable access to the Premises and to the waste to be removed. This includes access through communal areas, stairwells, lifts, gardens, driveways and parking areas where applicable.
4.2 The Customer must ensure that the waste to be removed is clearly identified and separated from any items that are not to be taken. The Company will not be responsible for removing items that were not clearly designated as waste.
4.3 Where parking restrictions apply, the Customer must inform the Company in advance and is responsible for any permits, vouchers or access codes necessary for the Company’s vehicle to park near the Premises. If suitable parking is not available, additional time-based charges or aborted visit fees may apply.
4.4 The Customer must ensure that the waste does not include any items that are prohibited under these Terms and Conditions or relevant waste regulations, unless expressly agreed in writing beforehand.
5.1 Prices are generally based on the volume and type of waste, labour required, access conditions, and any additional services requested. The Company may also take into account weight, loading time and disposal or recycling fees.
5.2 Any quotation given before the work begins is an estimate based on the Customer’s description. The final price will be confirmed once the team has inspected the waste on site.
5.3 If the Customer does not accept a revised quote given on site due to significant differences from the original description, the Company may cancel the Service visit and may charge a call-out or aborted visit fee to cover reasonable costs.
5.4 All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise specified.
6.1 Payment is due in full on completion of the Services on the day of collection, unless alternative written terms have been agreed with the Company in advance.
6.2 The Company accepts payment by cash, debit or credit card, bank transfer or other payment methods that may be offered from time to time.
6.3 Where payment is made by card or electronically, the Customer authorises the Company to take payment for the agreed amount, including any reasonable additional charges arising from variations in the Service scope.
6.4 For business and account customers, payment terms will be agreed separately. In the absence of specific written terms, invoices are due within seven days of the invoice date.
6.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate, together with any reasonable costs incurred in pursuing the debt.
7.1 The Customer may cancel or amend a booking by contacting the Company during normal business hours.
7.2 If the Customer cancels the booking more than 24 hours before the scheduled arrival time, any deposit paid may be refunded at the Company’s discretion, less any non-refundable costs already incurred.
7.3 If the Customer cancels within 24 hours of the scheduled arrival time, the Company reserves the right to retain any deposit and/or charge a reasonable cancellation fee to cover costs and lost opportunity.
7.4 If the Customer is not present at the Premises at the agreed time and has not made alternative access arrangements in advance, the visit may be treated as a late cancellation and a call-out fee may be charged.
7.5 The Company may cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, road closures or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any resulting loss or inconvenience.
8.1 The Company operates in accordance with applicable waste management regulations and only collects waste that it is legally permitted to handle.
8.2 Unless expressly agreed and properly arranged in advance, the Company will not collect hazardous, controlled or specialist waste, including but not limited to asbestos, clinical waste, chemical waste, solvents, oils, fuel, gas bottles, explosives, paint in liquid form, or any other material requiring specialist handling or licences.
8.3 The Customer is responsible for informing the Company at the time of booking of any items that may be hazardous, sharp, heavy or otherwise difficult to handle.
8.4 The Company reserves the right to refuse to remove any waste that it reasonably believes to be unsafe, illegal or not in compliance with relevant waste regulations.
9.1 The Company will carry out the Services with reasonable care and skill, taking practical steps to avoid damage to the Premises while removing waste.
9.2 The Customer acknowledges that, due to the nature of rubbish removal work, there is a risk of minor scuffs or marks to walls, floors, fixtures or fittings, especially in confined spaces or where access is restricted. The Customer agrees that the Company will not be liable for such minor cosmetic damage which is reasonably incidental to the proper performance of the Services.
9.3 The Customer should inform the Company of any particularly fragile areas, surface finishes, or items that require special care before the work begins.
9.4 Any claim for damage must be reported to the Company in writing as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing photographs and a clear description of the alleged damage.
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability.
10.2 Subject to clause 10.1, the Company’s total liability to the Customer for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Service visit giving rise to the claim.
10.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, business interruption, or loss of opportunity arising from or in connection with the Services.
10.4 The Customer is responsible for ensuring that any items not intended for removal are clearly separated and that valuable or sentimental items are removed from the collection area. The Company accepts no liability for items taken in error where they were not clearly identified as items to be retained.
10.5 The Customer shall indemnify the Company against any claims, costs, damages or expenses arising from a breach by the Customer of these Terms and Conditions or from any inaccurate information provided by the Customer.
11.1 The Company will transport and dispose of waste at authorised facilities in accordance with applicable waste management and environmental regulations.
11.2 Where required, the Company will issue waste transfer documentation recording the transfer of waste from the Customer to the Company or to the relevant waste facility.
11.3 The Customer agrees not to request or allow the removal or disposal of waste in any manner that would breach environmental or waste legislation.
11.4 The Company aims to prioritise reuse and recycling wherever reasonably practicable, but makes no guarantee as to the specific recycling or disposal route taken for individual items or materials.
12.1 The Company will use reasonable endeavours to attend the Premises at the agreed time, but time shall not be of the essence and arrival times are estimates only.
12.2 The Company shall not be liable for any delay or failure in performing its obligations under these Terms and Conditions if such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, lockouts, accidents, traffic disruption, vehicle breakdown, or regulatory changes.
13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible to allow the matter to be investigated and, where appropriate, remedied.
13.2 The Company will handle complaints in a fair and timely manner and may request additional information or evidence to assist with its investigation.
14.1 The Company may collect and process personal information about the Customer in order to arrange and deliver the Services, handle payments, and manage customer relationships.
14.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose such information to third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.
15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated version has been issued.
15.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will apply to that booking unless changes are required by law or regulatory authority.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided to the Customer.
17.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 These Terms and Conditions, together with any written quotation or service agreement issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or representations.
17.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
17.5 A person who is not a party to these Terms and Conditions shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.
Our rubbish removal service has been making life easier for people all over Kensington for several years now, and we’re always looking for ways to make it even better! No matter the circumstances of your rubbish issue, we’ll have the tools and expertise necessary to set you right. Book now and you will see how affordable our services are!
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Tipper Van - Waste Clearance and Rubbish Removal Prices in Kensington, W8
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900-1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Waste Clearance and Rubbish Removal Prices in Kensington, W8
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
